Prime Penguin helps eCommerce businesses procure, outsource, and control their entire fulfillment flow in a user-friendly and cloud-based interface. Become a part of boosting business growth with seamless software integrations, global shipping solutions, and digital inventory management. The future of logistics is now!
Prime Penguin is on a mission to connect the world of eCommerce, and are now looking for our new Technical Account Manager for our HQ in Östermalm, Stockholm.
The Technical Account Manager (TAM) role is a senior position, which focuses on the customer journey all the way from initial sales discussions through to onboarding and success management.
The TAM follows our customers from day one and onwards:
⊕ You will help prospective clients navigate the complicated landscape of eCommerce integrations and find the best solution for their needs.
⊕ You will be the key account manager and primary point of contact for customers and responsible for maintaining a close relationship with them.
⊕ You will work closely with our talented tech-team, partners and customers in integration projects, both managing expectations and help defining milestones and goals.
To succeed in this role, you take pride in your curiosity and empathy: You’re interested and love to dig deep to understand how “things really work”. You understand the everyday needs of our customers and partners and love to help them move forward.
What we expect from you:
→ You have a technical background, preferably with experience in integration and project management.
→ You have a professional working fluency in English.
→ You should have documented experience in eCommerce, logistics and/or sales.
→ You should be able to work from our Stockholm office regularly.
What you will gain from us:
⊕ A friendly office in central Stockholm
⊕ Annual team activities and After works
⊕ Flexible working
⊕ Personal development meetings
About us:
Prime Penguin is an integration platform, and our vision is to be the nervous system in the world of e-commerce. We’re currently orchestrating +100 000 orders per month for some of the biggest brands in the Nordics and we would love for you to come in and help us grow.
We are a small company and you will be working closely with management and tech teams and your contribution will no doubt shape the future of the company.
Are you the one we are looking for? Send us your application today!
At our core, we are dedicated to the art of sharing knowledge generously while remaining humbly aware of the vast reservoir of wisdom still awaiting discovery. Our culture is one of care – care for one another and care for our customers. Through the lens of compassion, we forge deeper connections and understanding among ourselves.
Transparency and honesty are the foundations of our interactions, both within our team and with our valued customers. We take ownership of our words and actions, upholding our commitments and the unspoken expectations that they entail. Trust is built on open dialogue, and we embrace accountability for all that we say and do.
Our journey towards excellence is an ongoing quest. Continual improvement is not just a goal; it’s embedded in our DNA. We challenge ourselves with the question, “Can we do better?” Embracing the inevitability of mistakes, we view failure as an integral part of growth. Together, we learn from missteps, fostering an environment where progress is nurtured through collaboration.
In a world where time is precious, we opt for candor over complexity. Our meetings are succinct, decisions swift, and conversations candid. Efficiency is our guiding principle, allowing us to identify what works, establish routines, and propel forward. Laughter is cherished – even the unconventional – as it lubricates the wheels of camaraderie. With a blend of warmth and professionalism, we create an atmosphere that resonates with authenticity.
