At Prime Penguin, we understand that navigating the world of eCommerce logistics can be filled with questions. That’s why we’ve created this FAQ page to provide you with clear and concise answers to some of the most common inquiries we receive.

Whether you’re exploring the possibilities of integrating Prime Penguin with your existing systems, wondering about the costs involved, or seeking insights into how our platform can benefit your business, you’ll find the information you need right here.

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Used by 200+ global brands

What integrations do you have?

We have 65+ integrations, and you can find them all here. If you cannot find the integrations you are looking for, do not worry! We are always looking to expand our library.

Can you integrate your solution with my system?

Absolutely! We provide customizable integration options to seamlessly connect our solution with your existing systems, such as your eCommerce platform or ERP software. We work closely with you to ensure a smooth data flow between systems. Book a meeting here to discuss it with one of our representatives.

How much does it cost to integrate my sales channel and 3PL?

We believe that you should only pay for what you are using, and we promote composable logistics. Therefore, we offer custom pricing based on your needs! Read more about our pricing and included features here.

How long is the onboarding process?

Getting connected is easy, and takes about 10 minutes when done by our team.

If you are in need of customized integrations and/or have specific needs, the onboarding process can take a little bit longer, but never longer than two weeks. We are here through every step of the way to make sure your needs are met.

I have both B2B and B2C orders. Can I handle both with Prime Penguin?

Yes, indeed! Prime Penguin supports both B2B and B2C order fulfillment. Our platform is designed to accommodate various order types, making it suitable for businesses with diverse customer bases.

Can I store my goods in only 1 warehouse?

You have the flexibility to choose whether you want to store your goods in a single warehouse or multiple warehouses, depending on your specific needs and logistics strategy. We can adapt to your preferences, and are happy to help you with your procurement if needed.

Can I switch sales channels when using Prime Penguin?

Absolutely! Prime Penguin is designed to be adaptable to changes in your eCommerce strategy. You can add or switch sales channels as needed, providing you with the flexibility to grow and evolve your business.

How long are your contracts?

With Prime Penguin, you can cancel anytime. This allows you to do what is best for your business, and simply connect again when the time is right.

How can I benefit from your product? Can I demo the platform?

You can benefit from Prime Penguin by gaining greater control and visibility over your logistics operations. Our platform helps streamline order fulfillment, reduce shipping costs, optimize inventory management, and enhance customer satisfaction. To explore our platform’s features firsthand and see how it works, please inquire about a demo. We’d be happy to show you the ropes!

Book a free demo

We are already excited to show you the future of logistics!

Max Ericsson

Technical Account Manager