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Frequently asked questions
How do I cancel an order?
Cancelling and order can be problematic, depending on your logistics provider and the status of the order. Some logistics providers...
I edited/cancelled an order, why wasn’t it sent immediately to the warehouse?
There are a number of possible answers to this question, and it all depends on your own specific combination of...
How do I edit an order that is already placed?
You can edit your orders in your sales channel, and Prime Penguin will pick it up. However, since Prime Penguin...
Can I schedule an order to be sent to the warehouse later?
Sometimes you want to create orders before they are sent to a logistics provider. This is possible in Prime Penguin,...