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Frequently asked questions

How do I cancel an order?

Cancelling and order can be problematic, depending on your logistics provider and the status of the order. Some logistics providers...

I edited/cancelled an order, why wasn’t it sent immediately to the warehouse?

There are a number of possible answers to this question, and it all depends on your own specific combination of...

How do I edit an order that is already placed?

You can edit your orders in your sales channel, and Prime Penguin will pick it up. However, since Prime Penguin...

How are fields mapped between my sales channel/ERP and the warehouse?


Can I schedule an order to be sent to the warehouse later?

Sometimes you want to create orders before they are sent to a logistics provider. This is possible in Prime Penguin,...